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Service Provider Shares Risks, Rewards, and Revenue with Major Convention Center
The Connecticut Convention Center has an innovative revenue-sharing arrangement with Total Communications. After construction, the provider assumed responsibility for maintaining the communications infrastructure, something center managers knew nothing about, for a piece of the action. The result: the CCC will end up saving $1 million over the life of the nine-year agreement.
How Outsourcing IT Helped a Swedish Airline Concentrate on Its Customer Service
Malmö Aviation, the second largest airline in Sweden, has a laser focus on customer service, which is run by its IT infrastructure. Outsourcing IT to Unisys allows the airline to serve its travelers instead of worrying about its servers. Now its growth pattern looks like a plane taking off.
Offshoring Infrastructure Services.....The Next Big Thing!
Cost reduction has been a driver for decades in the IT infrastructure space. Today suppliers have taken remote management one step further and introduced offshore into the solution. Frank Usher explains how to do it right to capture the most savings.
Tales from the Front: Sunoco's Tim Murtha Publishes New Guidebook On IT Multi-Sourcing
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
(i)Structure Refines IT Strategy for Sunoco Using the 'Umbrella Strategy'
When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes outsourcing has brought to the refiner.
Transformational Outsourcing For Competitive Advantage
In a first of its kind in India, Bank of India outsourced everything from applications, data center, disaster recovery and IT infrastructure management to the help desk for employees to Hewlett Packard.
How to Handle the Human Side of an HR Transition
A large insurance company outsourced its IT. Not all the employees were migrating to the supplier. How do you fairly treat the employees who are staying, the ones who are losing their jobs, and the ones starting a new career with the supplier. Rob Restivo describes how to do this tough job right.
VoIP Solves Technology, Labor Challenges for Growing US Call Center
VoIP slashed turnover and capital costs at a national call center operation without sacrificing voice quality. Five9's ASP solution sounds good to customers. Third in a series about this new technology.
IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
How Real Estate Choices Affect Offshoring Decisions
Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.
Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it's all about customer satisfaction.
Sephora Discovers the Beauty of Outsourcing its IT Infrastructure
Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.
Best-Performing Utility Company Creates Shareholder Value through Employees: Outsourcing Enhances a BHAG in Florida
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They're well on the way, having exceeded their internal targets for 2003. This is the story of how they did it--by using an outsourced solution to improve employee performance.
Alternating Currents in Utility Regulation Cause Hydro One Deal to Change
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini's flexibility in the face of change helped the utility adjust to its new conditions.
SG&A Expenses Best Outsourcing Opportunity for Utilities
The recent $3.5 billion transaction between TXU and Capgemini is a poster child for the growth in investor-owned utility outsourcing. Rahul Gujral explains where to look for the best savings opportunities.
Vintage Outsourcing
CompuCom Systems' SLA-driven outsourcing services have improved E&J Gallo Winery's IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries.
Direct Route to Competitive Advantage
One of the first value outcomes resulting from shifting ownership of Michelin North America's logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
Two-Pronged Strategy for IT Infrastructure: How Compuware's Outsourcing Services Enable Lear's Business
How Compuware's services enable Lear's business.
Keane's Application Outsourcing Keeps Toyota Motor Sales Running Smoothly
Toyota Motor Sales realized it was time to upgrade its IT systems. Outsourcing
saved money and created greater efficiencies because the auto maker was able
to use its existing (and expensive) talent more effectively.
Acxiom's 21 Year Relationship With Insurance Data Provider Shows the Value of Long Term Partners
When an auto insurance data supplier's mature outsourcing relationship with its trusted vendor yields intimately collaborated development of products and services, the rubber surely meets the road.
Investment Yield at London Stock Exchange (Outsourcing Accrues High Dividends)
Gaining access to world-class IT infrastructure and processes can transform business operations, but the London Stock Exchange learned that strategic management of the outsourcing relationship can achieve higher value in competitive advantage goals.
Outsourcing...A Bestseller in the Publishing World
What's the difference between a shared services model and an outsourcing model? A publishing company found out...the hard way. Fortunately they've had a dynamic turnaround and know the benefits of outsourcing.
Joint Resolution: City Falls for Outsourcing, the Ultimate Makeover
Although outsourcing is still relatively new in successes at the local government level, Falls Church, Virginia and Reliable Integration Services have established a highly successful arrangement for total IT services.
Buying Assets is Becoming More Difficult for IT Service Providers
IT service providers no longer have access to cheap capital. That means they
can't always provide a capital infusion by purchasing the buyer's IT infrastructure.
Mike Atwood explains what this means for buyers and what to do about it.
For CIOs, Breaking
Up (With Your Outsourcing Supplier) Is Hard To Do
CIOs: What should you do if you discover you're paying too much or your
service provider is having financial difficulties? Mike Jones, a former
CIO who's now CEO of (i)Structure, shares some thoughts about possible
courses of action.
Pay Attention to SLAs!
DoubleClick had to pay a large SLA penalty. Here's what the company did to ensure it didn't have to pay another.
(i)Structure Creates
Model to Chart IT Outsourcing Performance: Take The Test and See How You
Rate!
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
CPOE Odyssey: The Story of Evolving the World's First Computerized Physician Order Entry System and Implications for Today's CPOE Decision Makers
CPOE is the new buzzword in health care outsourcing. El Camino Hospital installed a CPOE system in 1969. This case study explains CPOE's evolution.
Innovative Hardware Eliminates Wireless Risks
Imagine having a fully transportable, fast-speed, secure, wireless network
that can immediately operate anywhere in the world. Predictions that such
technology is still "next generation" are now history, and both government
and commercial organizations are making a beeline for the system known
as UNIPOP.
The Critical Success Factor of Managing Growth
BP, one of the world's largest companies, considers it a best practice
to outsource as many non-core processes as possible. But outsourcing HR
was considered a crucial component of its organizational transformation.
Here's the story of how a groundbreaking deal successfully achieved objectives.
Calling For Network Solutions
Acer signed a seven year contract with AT&T Solutions to build a unified
global network based on Internet Protocol.
A Gifted Outsourcing Relationship
Today the company, now called Send.com, has 20 different product lines,
ranging from cigars to cars.
Giving IT Capabilities
Some Real Structure
As a vendor, (i)Structure is gaining some real momentum in the information
technology field.
The Importance of
Infrastructure: When Going Down Can Mean Going Under
Internet businesses depend on their Web sites being available when their
customers are.
Ingredients for a
Successful Alliance
Along with managing its network, Bank One wanted its supplier to upgrade
its infrastructure and improve the bank's responsiveness to its business
needs.
Netsourcing: the
Life Blood of an ISO
Entering the dot-com world is a real adventure for many businesses.
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