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An Outsourced Way to Move to the Cloud (Almost) Free
Appistry is a software company specializing in private cloud computing. It has partnered with GoGrid, an infrastructure as a service provider, to present a complete offering. Appistry provides its software at no cost to small and medium-sized users to create an easy way to use its product without the hassle of establishing a commercial relationship, according to an Appistry VP. This is the story of how one SMB uses the partnership. (2010)

Microsoft Forcing Companies to Move off of Windows XP, Requiring Them to Deal with Applications, Infrastructure, and Deployment: April 30, 2014. That day should concern any company still using Windows XP as an operating system. That is the last day Microsoft Corporation will support the popular operating system. HP experts describe the needed changes to applications and hardware to move to Windows 7. Don't forget the end-user training! (2010)

How and Why Cloud Computing Will Change Outsourcing Services (2010)

Why Shell Created an 'Ecosystem' of Three Suppliers When It Outsourced its IT Infrastructure
Instead of outsourcing its IT infrastructure to just one supplier that takes care of everything, Shell chose to outsource to best-of-breed suppliers. It created an IT ecosystem designed to encourage three suppliers to work together. Read how they made multi-sourcing a success. (2009)

How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings. (2009)

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards
When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year. (2009)

Wipro Voice: How the Evolution of Remote Infrastructure Management Led to Solutions to Today's Challenges
Remote infrastructure management outsourcing has evolved to meet buyers' needs, planting the seeds for innovative solutions to today's tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com. (2009)

Upcoming Changes in IT Infrastructure Outsourcing
The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years. (2008)

Why BPO Buyers and Suppliers Changed Their Focus to Automating Their IT Infrastructures: Tibor Beles, VP Sales, Global BPO, Oracle
Oracle's Tibor Beles believes buyers are more interested today about what is under the hood of providers' service offerings. That's why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability. (2008)

Rx for Provider Success: How a Forward-Thinking CIO and CompuCom Took Kings County Hospital's IT Infrastructure from 10 Years Behind to Leading Edge
When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn't have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis. (2008)

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Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO) - May 2010

Reinventing Your Infrastructure with IIMv3 - February 2010

Paving the Way for the Millennials: Energy and Utilities Workplace Metamorphosis - This point-of-view explores the aging workforce issue in North America and provides a pathway for utility leaders to invent the workplace of the 21st Century. - October 2008

Creating a Highly Optimized Workplace through Automation - This paper discusses how to best take advantage of automation to simplify your infrastructure, lower IT costs and create a highly optimized workplace. - September 2008

Remote Infrastructure Management: The New Outsourcing Frontier - CompuCom's newest white paper by Tom Vetterani is now available. This white paper focuses on the trend toward remote managed services and how organizations can leverage these services to drive down costs while ensuring the highest level of service quality ... - August 2008

The Role of Tools in IT Infrastructure Outsourcing - The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations and management. Tools landscape can be categorized into Infrastructure management (IM) and i... - October 2007

Consolidation in the Utility Industry - For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value. - July 2007

Critical Success Factors in Selecting an IT Infrastructure Provider - Considering outsourcing your IT infrastructure? Verizon Business defines measurable business objectives to help recognize the value of outsourcing and the ROI for your enterprise, as well as outlining provider selection criteria. - April 2007

Information Technology Outsourcing (ITO) Infrastructure Outsourcing Roadmap - The first in a 4-part series that progressively builds the picture of the IMO market trends and dynamics. Download a preview deck. - February 2007

The Strategy Infrastructure Connection for the Chicago Park District.

Infrastructure Management Outsourcing

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