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Wipro Voice: How the Evolution of Remote Infrastructure Management Led to Solutions to Today's Challenges
Remote infrastructure management outsourcing has evolved to meet buyers' needs, planting the seeds for innovative solutions to today's tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com. (2009)

Upcoming Changes in IT Infrastructure Outsourcing
The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years. (2008)

Why BPO Buyers and Suppliers Changed Their Focus to Automating Their IT Infrastructures: Tibor Beles, VP Sales, Global BPO, Oracle
Oracle's Tibor Beles believes buyers are more interested today about what is under the hood of providers' service offerings. That's why he believes providers are focusing on automating BPO. He also shares ideas about how providers can increase their sustainability. (2008)

Rx for Provider Success: How a Forward-Thinking CIO and CompuCom Took Kings County Hospital's IT Infrastructure from 10 Years Behind to Leading Edge
When Al Porco became CIO of the Central Brooklyn Family Health Network, the IT department was in need of an overhaul. It didn't have the tools, infrastructure, or processes to even make a dent. Working with CompuCom, the healthcare facility is now on the cutting edge. This is the story of its metamorphosis. (2008)

Ocean Spray Saves $500,000 Annually by Outsourcing Energy Operations and Keeps the Regulators Happy
Ocean Spray was steamed. The steam generators at its New Jersey plant continually lost pressure, which shut down its packaging operations. Outsourcing its energy management allowed the manufacturer to improve reliability and safety while reducing the cost of goods. (2008)

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure
Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream's application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters. (2008)

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing?
On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro^TM. Ross Tisnovsky and Shiraz Ritwik believe vPro will affect desktop outsourcing in a major way because it boosts the Remote Infrastructure Management Outsourcing (RIMO) model. Read why. (2007)

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Paving the Way for the Millennials: Energy and Utilities Workplace Metamorphosis - This point-of-view explores the aging workforce issue in North America and provides a pathway for utility leaders to invent the workplace of the 21st Century. - October 2008

Creating a Highly Optimized Workplace through Automation - This paper discusses how to best take advantage of automation to simplify your infrastructure, lower IT costs and create a highly optimized workplace. - September 2008

Remote Infrastructure Management: The New Outsourcing Frontier - CompuCom's newest white paper by Tom Vetterani is now available. This white paper focuses on the trend toward remote managed services and how organizations can leverage these services to drive down costs while ensuring the highest level of service quality ... - August 2008

The Role of Tools in IT Infrastructure Outsourcing - The infrastructure tools market has grown significantly over the last 20 years, expanding the tool capabilities into multiple areas of IT infrastructure operations and management. Tools landscape can be categorized into Infrastructure management (IM) and i... - October 2007

Consolidation in the Utility Industry - For many utility executives, Business Process Outsourcing can be the answer to successful M&As, leading to reduced risk, locked-in ROIC, investor confidence and long-term shareholder value. - July 2007

Critical Success Factors in Selecting an IT Infrastructure Provider - Considering outsourcing your IT infrastructure? Verizon Business defines measurable business objectives to help recognize the value of outsourcing and the ROI for your enterprise, as well as outlining provider selection criteria. - April 2007

Information Technology Outsourcing (ITO) Infrastructure Outsourcing Roadmap - The first in a 4-part series that progressively builds the picture of the IMO market trends and dynamics. Download a preview deck. - February 2007

The Strategy Infrastructure Connection for the Chicago Park District.

Infrastructure Management Outsourcing

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